Overview

Murena Sign is the electronic signature service in Murena Workspace. It lets you prepare a PDF, ODT, or DOCX file, send signature requests, and track their status from your web browser.

At the moment, Murena Sign supports a simple electronic signature (SES) flow based on email invitation and email-based verification. Advanced signature levels that depend on identity document checks are not currently available.

Requirements

  • A Murena Workspace account.
  • Access to Murena Workspace in a web browser.
  • A PDF document ready to be signed.
Tip: Murena Sign is a web app. Signers do not need a Murena Workspace account if they are invited by email.

For the requester

1. Create the request

Select the file

You can start from:

  • Murena Sign, by creating a new request and choosing the PDF you want to sign
  • Murena Files, if your document is already stored in your Workspace

Add the signers

  • Add each signer with their email address.
  • If your plan supports multiple signers, add every signer before sending the request.
Warning: Advanced identification document checks are currently not available in Murena Sign.

Prepare the document

  • Place the signature fields where each signer must act.
  • Check that each field is assigned to the correct signer.
  • Review the PDF before sending the request.

Send the request

  1. Review the document and the signer list.
  2. Confirm that the request is ready.
  3. Send the signature request.

2. Monitor the request

  1. Return to Murena Sign after sending the request.
  2. Open the request list.
  3. Check whether the request is pending or completed.

3. Access the document

  1. Open the request again from Murena Sign.
  2. Review the current signer status and the document.
  3. Access the document whenever you need to check the signing progress.

For the signer

1. Open the invitation

  1. Open the email invitation.
  2. Follow the link to the signing page.

2. Review and sign the document

  1. Review the PDF before signing.
  2. Complete the requested signature action.
  3. If required, confirm your identity through the email-based flow shown on screen.

3. Submit the signed document

  1. Submit the signed document through the web flow.
  2. Wait for the confirmation that your signature has been completed.

Free and Premium differences

  • Free users:
    • use a simpler email-based signing flow.
    • can add only one signer in addition to themselves
  • Premium users:
    • have access to stricter email-token signing and more advanced request options.
    • can add multiple signers

Troubleshooting

I cannot send the request after adding a signer

  • Remove the signer and add them again with a valid email address.
  • Check that the signer matches one of the identification methods available on your account.

The signer did not receive the email

  • Ask the signer to check their spam or junk folder.
  • Confirm that the email address was entered correctly.

I cannot find the request status

  • Open Murena Sign and review the request list.
  • Reopen the request to check whether it is still waiting for signatures or already completed.

If you still need help, please contact Murena Support.